PRIMEBOOK C11

In some cases, the M.2 SSD module may not fit into the slot. The solution to this is simple and complex at the same time.

A compatible M.2 SSD module has a B&M key, which means there are 6 pins on one side (B key) and 5 pins on the other side (M key). First, identify the position of the bar in the mounting base. Often the B key with the 6 pins is on the left side while the M key with the 5 pins is located on the right side – but in some cases the opposite can occur.

B&M key picture example

Attention: Please note that under certain circumstances, the expansion slot in the device can only be recognized by an oblique view in the housing due to its design.

Now try to insert the M.2 SSD module with the B key located on the left side. But be careful: Apply only light pressure here. If the connection does not work then you should not increase the pressure, as this could damage the module or the socket.

If the connection between the module and the slot does not work, this is often a sign that you should turn the M.2 SSD module (= B key with the 6 pins now on the right, M key with 5 pins on the left). Try again to connect the module to the slot.

Sometimes it may be necessary to insert the SSD not slightly obliquely into the socket, but first lay it flat in the mounting slot, then align it horizontally and gently push it towards the socket until the SSD slides into the socket.

Take a closer look to see if the SSD is in and not above or below the socket. When properly inserted, the semicircular notch on the other end of the SSD curses with the bushing for the mounting screw.

Please note: M.2 SSD modules from TREKSTOR are always compatible with TREKSTOR hardware. M.2 SSD modules from other manufacturers should also be compatible in most cases. If the insertion of such an SSD module does not work during the first try, this does not necessarily mean that there is an error here.

With the Windows 10 Update to the Fall Update, it can happen that an application does not shut down properly when shutting down. The shutdown process on your PRIMEBOOK C11 must be manually confirmed by the user.

Click on the left button.

This problem can basically be solved by a driver update. Download the driver and start the executable file (.bat) after successful download.

You can find the driver under the following link on the product detail page below in the "DOWNLOADS" section: http://www.trekstor.de/products/2in1/detail-2in1/product/primebook-C11-wifi.html

Please first run all available updates on your PRIMEBOOK C11. If the error persists despite updates, pleaste contact our customer service: service@trekstor.de

To relieve the internal memory of your PRIMEBOOK C11 and free up memory space, you can save media files stored on the device (eg pictures, videos or text files) to an external data carrier (eg a USB memory drive or a suitable Memory card) or delete apps that are no longer needed.

Turning off the S mode is a one-time process. If you make the switch, you will not be able to return to S mode from Windows 10 Home.

a) Open the Microsoft Store.
b) Enter "Switch out of S Mode" in the search bar.
c) A window will appear "Switch out s mode".
d) Click on "More information".
e) Click on "Install".
f) If necessary, log in with your Microsoft account.
g) Confirm that you have saved all your files.
h) Done!

Warning:
If you have not saved your files, they can be lost.

With enabled internet connection your PRIMEBOOK C11 checks the availability of new updates daily and displays a message in the Info Center when new updates are available. To keep your device always up to date, it is extremly important to regularly connect the device to the internet. If you've select "Express Settings" in the startup wizard, the first time you've switched it on, the PRIMEBOOK C11 automatically executes available updates at shutdown (download and installation). You can change this setting. To do this, enter the settings and choose "Update and Security" -> "Windows Update" -> "Advanced Options" and select the desired installation method for updates.

Within a smaller number of our devices, a faulty software is responsible that only a battery level of 85 to 90 percent can be displayed on the affected devices after an extended charging cycle.

However, this is only a display error and not a hardware effect. We can fully confirm after an extensive testing that the batteries of the affected devices can be 100 percent charged - even if the display may indicate a different number.

We are currently working on a software solution to fix the display error for your PRIMEBOOK C11 in the near future.

If you have connected the PRIMEBOOK C11 for charging and set your device at high exposure at the same time (eg movie playback at 100 % display brightness while surfing, chatting or playing), the battery is charging very slow due to the stress. We recommend you therefore to load the device in the off state.

You may have headphones connected to your PRIMEBOOK C11. If headphones are connected the loudspeaker of the device is automatically turned off. Disconnect the headphones from the device to re-enable the speakers. If there is still no sound, check if the sound of the device is turned on and if the volume is set high enough.

Perhaps the charge of the battery isn't enough to turn the PRIMEBOOK C11 on. Connect the charger to the device to recharge the batttery.