PRIMEBOOK C11

With the Windows 10 Update to the Fall Update, it can happen that an application does not shut down properly when shutting down. The shutdown process on your PRIMEBOOK C11 must be manually confirmed by the user.

Click on the left button.

This problem can basically be solved by a driver update. Download the driver and start the executable file (.bat) after successful download.

You can find the driver under the following link on the product detail page below in the "DOWNLOADS" section: http://www.trekstor.de/products/2in1/detail-2in1/product/primebook-C11-wifi.html

Please first run all available updates on your PRIMEBOOK C11. If the error persists despite updates, pleaste contact our customer service: service@trekstor.de

To relieve the internal memory of your PRIMEBOOK C11 and free up memory space, you can save media files stored on the device (eg pictures, videos or text files) to an external data carrier (eg a USB memory drive or a suitable Memory card) or delete apps that are no longer needed.

Compatible M.2 SSD TREKSTOR devices come with a preinstalled standard 90-day-trial of Acronis True Image 2018. Acronis True Image 2018 is a software that allows you to copy the operating system from the fast eMMC storage of the device to the even faster M.2 SSD Module, which further increases the speed of the device.

Further information about the M.2 SSD MODULE, compatible devices and a video guide for “Cloning the operating system” can be found at: http://m2ssd.trekstor.de/ssd-installation-guide.html

With enabled internet connection your PRIMEBOOK C11 checks the availability of new updates daily and displays a message in the Info Center when new updates are available. To keep your device always up to date, it is extremly important to regularly connect the device to the internet. If you've select "Express Settings" in the startup wizard, the first time you've switched it on, the PRIMEBOOK C11 automatically executes available updates at shutdown (download and installation). You can change this setting. To do this, enter the settings and choose "Update and Security" -> "Windows Update" -> "Advanced Options" and select the desired installation method for updates.

Within a smaller number of our devices, a faulty software is responsible that only a battery level of 85 to 90 percent can be displayed on the affected devices after an extended charging cycle.

However, this is only a display error and not a hardware effect. We can fully confirm after an extensive testing that the batteries of the affected devices can be 100 percent charged - even if the display may indicate a different number.

We are currently working on a software solution to fix the display error for your PRIMEBOOK C11 in the near future.

If you have connected the PRIMEBOOK C11 for charging and set your device at high exposure at the same time (eg movie playback at 100 % display brightness while surfing, chatting or playing), the battery is charging very slow due to the stress. We recommend you therefore to load the device in the off state.

You may have headphones connected to your PRIMEBOOK C11. If headphones are connected the loudspeaker of the device is automatically turned off. Disconnect the headphones from the device to re-enable the speakers. If there is still no sound, check if the sound of the device is turned on and if the volume is set high enough.

Perhaps the charge of the battery isn't enough to turn the PRIMEBOOK C11 on. Connect the charger to the device to recharge the batttery.