PRIMEBOOK C11

Notebook/Convertible with Intel® Celeron® N3350 processor, Windows 10 Home in S mode, 11.6" Full-HD-IPS-display, 64 GB, fingerprint sensor, M.2 SSD extension slot

Product Overview

Energy-saving hardware basis
The Primebook C11, with its 11.6” Full HD IPS display, comes in a particularly slim and handy format. Beneath the compact aluminium case you have an energy-saving Intel® Celeron® N3350 processor, which also ensures that you can work in peace and quiet.

Much more flexible than a notebook
After using the device for a short while, you’ll soon notice that the Primebook C11 is not your standard notebook, rather it’s much more flexible in application. It can be used as a touchscreen device if you so desire and is also foldable through 360°. This function gives you a variety of different options and for example, allows the device to be used as a tablet too, with minimum fuss.

Security a top priority
With its modest dimensions, the Primebook C11 simply screams out to be used while on the go. Device security plays an important role, especially when you leave your home. For that very reason, a fingerprint sensor has been integrated, which protects the 2-in-1 device against unwanted access. Rapid user logon is another plus: simply put your finger on the sensor and the Primebook C11 will unlock – fast and very natural.

Additional SSD for that extra boost in performance
More memory, faster load times, improved ease of use: The Primebook C11 provides a particular technological highlight with the integrated extension slot for an M.2 SSD Module*. This way the user can subsequently extend the storage capacity with a 42 mm SSD module and enjoy even more performance. Click here to learn more about the M.2 SSD Module.

* sold separately

notebook, primebook, Windows 10 home, fingerprint, M.2 SSD extension slot

Technical details

Hardware

Processor (CPU) Intel® Celeron® N3350 processor (up to 2.4 GHz, 2 MB Intel® Smart-Cache) dual core
Operating system Windows 10 Home in S mode
RAM 4 GB (DDR3)
Internal storage 64 GB²
Graphic Unit (GPU) Intel® HD Graphics 500
Display size 29.5 cm (11.6")
Display type 10-point capacitive multi-touch Full-HD-IPS-display
Screen resolution 1920 x 1080 pixel
Aspect ratio 16:9
Camera Front: 2 MP
Speaker Stereo
Microphone dual microphone
Interface M.2 SSD extension, USB-Type-C™ 3.1 Gen 1 (Power Delivery and DisplayPort), 2 x USB 3.1 Gen 1, Micro-HDMI®, memory card reader, audio out/mic in (3.5 mm)
Network WiFi, Bluetooth 4.2
Frequencies WiFi IEEE 802.11ac/b/g/n: 2.4 GHz/5 GHz
Memory extension microSD(HC/XC) up to 128 GB, M.2 SSD (42 mm - B key)
Dimensions approx. 280 mm x 190 mm x 15 mm
Weight approx. 1160 g
Housing material aluminum, plastic
Color Silver
Keyboard layout QWERTZ (DE)

Record and playback

Playable video formats MPEG-4.10 H.264/AVC (MP@L4.1, HP@L4.0) , MPEG-4.2 SP/ASP (z. B. Xvid up to simple@L3)
Video container formats AVI , MKV , MOV
Gaming 3D games, Classic games, G-Sensor games, Touch games
Supported picture formats JPEG , PNG , GIF , BMP
Playable audio formats MP3 , WAV , OGG , FLAC , AAC

Battery and power supply

Type of battery Lithium polymer
Capacity of battery 7.6 V / 4800 mAh / 36.48 Wh
Charge by DC IN
Power supply 230 V (110 V - 240 V)

Other characteristics

More Fingerprint sensor, G-sensor, Hall-sensor
Preinstalled languages German, English, Español, Français, Italiano, Dutch, additional languages via Windows download
Package contents Primebook C11, power adapter (100 V - 240 V), cleaning cloth, quick guide, important safety and legal information

Operation and storage

Temperatures 5° C to 30° C
Relative humidity 30 % to 70 %

* 1 GB = 1 000 000 000 Bytes.

Memory card not included in the delivery.
M.2 SSD MODULE is not included in the delivery.
The battery in this product cannot be easily replaced by users themselves.
We reserve the right to make changes and corrections.

Quick Guide

Geeignet für: Primebook C11
Version: V2-10
Date: 2018-01-19
File type: PDF
Language: Deutsch, English, Nederlands, Italiano, Español, Français

Operating instructions

Geeignet für: Primebook C11
Version: V2-10
Date: 2018-01-19
File type: PDF
Language: Deutsch, English, Italiano, Español, Français, Nederlands

Driver Package

Geeignet für: Primebook C11
Date: 2018-01-10
File type: ZIP

Troubleshooting

How do I build in my M.2 SSD module?  

In some cases, the M.2 SSD module may not fit into the slot. The solution to this is simple and complex at the same time.

A compatible M.2 SSD module has a B&M key, which means there are 6 pins on one side (B key) and 5 pins on the other side (M key). First, identify the position of the bar in the mounting base. Often the B key with the 6 pins is on the left side while the M key with the 5 pins is located on the right side – but in some cases the opposite can occur.

B&M key picture example

Attention: Please note that under certain circumstances, the expansion slot in the device can only be recognized by an oblique view in the housing due to its design.

Now try to insert the M.2 SSD module with the B key located on the left side. But be careful: Apply only light pressure here. If the connection does not work then you should not increase the pressure, as this could damage the module or the socket.

If the connection between the module and the slot does not work, this is often a sign that you should turn the M.2 SSD module (= B key with the 6 pins now on the right, M key with 5 pins on the left). Try again to connect the module to the slot.

Sometimes it may be necessary to insert the SSD not slightly obliquely into the socket, but first lay it flat in the mounting slot, then align it horizontally and gently push it towards the socket until the SSD slides into the socket.

Take a closer look to see if the SSD is in and not above or below the socket. When properly inserted, the semicircular notch on the other end of the SSD curses with the bushing for the mounting screw.

Please note: M.2 SSD modules from TREKSTOR are always compatible with TREKSTOR hardware. M.2 SSD modules from other manufacturers should also be compatible in most cases. If the insertion of such an SSD module does not work during the first try, this does not necessarily mean that there is an error here.

What do I do if the LTE module on my PRIMEBOOK C11 disappears from the display?  

If the LTE module on your PRIMEBOOK C11 disappears from the display, please perform a hard reset. This is done by holding down the power button for about 10 seconds.
 
NOTICE
Any files that have not been saved will be lost when the device is reset.

What do I do if an application prevents the shutdown of my PRIMEBOOK C11 during the Fall Update?  

With the Windows 10 Update to the Fall Update, it can happen that an application does not shut down properly when shutting down. The shutdown process on your PRIMEBOOK C11 must be manually confirmed by the user.

FAQ

Click on the left button.

 

This problem can basically be solved by a driver update. Download the driver and start the executable file (.bat) after successful download.

You can find the driver under the following link on the product detail page below in the "DOWNLOADS" section: http://www.trekstor.de/products/2in1/detail-2in1/product/primebook-C11-wifi.html

When I try to start a video recording on my PRIMEBOOK C11, an error message is displayed and recording does not start. What can I do?  

Please first run all available updates on your PRIMEBOOK C11. If the error persists despite updates, pleaste contact our customer service: service@trekstor.de

What can I do if the internal memory of my PRIMEBOOK C11 is full or almost full?  

To relieve the internal memory of your PRIMEBOOK C11 and free up memory space, you can save media files stored on the device (eg pictures, videos or text files) to an external data carrier (eg a USB memory drive or a suitable Memory card) or delete apps that are no longer needed.

Software

How can I switch out of Windows 10 Home in S mode?  

Turning off the S mode is a one-time process. If you make the switch, you will not be able to return to S mode from Windows 10 Home.

a) Open the Microsoft Store.
b) Enter "Switch out of S Mode" in the search bar.
c) A window will appear "Switch out s mode".
d) Click on "More information".
e) Click on "Install".
f) If necessary, log in with your Microsoft account.
g) Confirm that you have saved all your files.
h) Done!

Warning:
If you have not saved your files, they can be lost.

How can I perform Windows updates on my PRIMEBOOK C11?  

With enabled internet connection your PRIMEBOOK C11 checks the availability of new updates daily and displays a message in the Info Center when new updates are available. To keep your device always up to date, it is extremly important to regularly connect the device to the internet. If you've select "Express Settings" in the startup wizard, the first time you've switched it on, the PRIMEBOOK C11 automatically executes available updates at shutdown (download and installation). You can change this setting. To do this, enter the settings and choose "Update and Security" -> "Windows Update" -> "Advanced Options" and select the desired installation method for updates.

Hardware

Why does the PRIMEBOOK C11 battery never show a fully charged battery?  

Within a smaller number of our devices, a faulty software is responsible that only a battery level of 85 to 90 percent can be displayed on the affected devices after an extended charging cycle.


However, this is only a display error and not a hardware effect. We can fully confirm after an extensive testing that the batteries of the affected devices can be 100 percent charged - even if the display may indicate a different number.


We are currently working on a software solution to fix the display error for your PRIMEBOOK C11 in the near future.

Why is my PRIMEBOOK C11 charging slowly?  

If you have connected the PRIMEBOOK C11 for charging and set your device at high exposure at the same time (eg movie playback at 100 % display brightness while surfing, chatting or playing), the battery is charging very slow due to the stress. We recommend you therefore to load the device in the off state.

Why is no sound coming from my PRIMEBOOK C11?  

You may have headphones connected to your PRIMEBOOK C11. If headphones are connected the loudspeaker of the device is automatically turned off. Disconnect the headphones from the device to re-enable the speakers. If there is still no sound, check if the sound of the device is turned on and if the volume is set high enough.

Why can't I turn on my PRIMEBOOK C11?  

Perhaps the charge of the battery isn't enough to turn the PRIMEBOOK C11 on. Connect the charger to the device to recharge the batttery.

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